User Verification System

The Houzez User Verification System is a complete identity verification and trust management solution, designed to give you full control over who can join and operate on your platform.
It combines secure document handling, multi-status verification workflows, admin management tools, and public trust indicators — ensuring a safe and professional environment for your users.

Whether you're running a local property directory or a large-scale real estate marketplace, this system helps you manage user credibility with confidence and efficiency.

Key Benefits

• Enhanced platform trust – Verify the identity of agents, agencies, and other users before they appear publicly.
• Secure document management – Collect and store ID documents in a protected environment.
• Flexible approval process – Approve, reject, request additional information, or revoke verification at any time.
• Role-based control – Exempt specific roles from verification if needed.
• Professional branding – Display a verification badge on approved profiles.

Add The User Verification Page

1. In your WordPress dashboard, go to Pages → Add New or edit an existing page.

2. Assign a title to your page.
3. In the Page Attributes box (located in the right sidebar), set the template to: User Dashboard Verification

Activate The User Verification System

• Enable/disable the verification system: Theme Options → Login & Register → User Verification.
• Option to require verification before allowing property submissions.
• Role exemptions for specific user types.
• Custom messages for unverified users.

Identity Verification Process

• Users can upload official documents (ID Card, Passport, Driver's License, Business License, or other).
• Supports front and back uploads for applicable document types.
• Accepts PDF, JPG, and PNG formats, with file size restrictions.
• Secure document storage with access control and protection against direct file access.

Verification Status Workflow

• Pending – Documents submitted and awaiting admin review.
• Approved – Verified and trusted profile.
• Rejected – Verification denied, with reason provided.
• Additional Info Required – Admin requests more documentation.
• Reset / Revoke – Admin can clear or remove verification status at any time.

How To Manage User Approval

To manage user approval, in your admin panle navigate to Users → Verification Rquests 

• Dedicated verification section for users.
• Real-time status updates and progress indicators.
• Full history of submissions and status changes.
• Clear instructions and validation for document uploads.

Visual Trust Indicators

• Verification Badge – Blue checkmark displayed on verified agent/agency profiles.
• Badge appears on listing cards, property details, and across platform interactions.
• Mobile-friendly display for consistent visibility.

Email Notifications

• Admin alerts for new verification requests.
• User notifications for approval, rejection, or requests for additional info.
• All templates customizable via Theme Options → Email Management.

Security & Privacy

• Files stored outside public directories.
• Secure file delivery with user-specific access.
• Role-based permission control for viewing and managing verification data.
• Automatic cleanup and migration tools.